Part Client Requiring Question & Answer Guide (With Explanation)
Students often encounter this when studying fundamental concepts.
What This Question Is About
This question relates to part client requiring and requires a structured academic response.
How to Approach This Question
Structure your response with introduction, analysis, and conclusion.
Key Explanation
This topic involves part client requiring. A strong answer should include explanation, application, and examples.
Original Question
Part A: Client Requiring Support(Kindly Script write the role play) You have started work with Banksia Care disability as a Community Disability Support worker. (DSW) The care coordinator has asked you to meet with a new client- Donny Billings to offer him some suggestions regarding community work program services along with volunteer opportunities. To prepare for this role play meeting you will need to: read through Donny’s Individual Care Plan read through the scenario provided research available community work program services as well as volunteer opportunities for Donny consider the questions you will ask him when you have your meeting Note: Typically, when these sorts of meetings occur with clients, the support worker would be taking notes as they are asking questions. Refer to the Community Participation and Inclusion Form- Initial interview to see the sorts of questions that would be asked, in order to find out more information about the client, their needs and establish their goals. Examples have been provided on the form to give you an idea of the sorts of details to record when conducting an interview such as this one. Scenario Donny is 54 years of age. He felt that he was in the prime of his working life as a heavy transport truck driver, that was until he incurred a work-related road accident injury. He has a spinal injury that incurred nerve damage and is unable to walk and also has damage to his right hand, having lost part of three fingers. He has spent the last two years rehabilitating and learning to use both his electric and manual wheelchairs. His home has been modified to allow for ease of navigation and use of essentials such as cooking, toilet, shower, bedding, etc. His mental health has taken a hit, as he struggled with feelings of guilt, depression and the anxieties in having to have his beloved wife Marg stop work to take care of him full-time. He now feels ready to move on and get back into the workforce, which will allow his wife the freedom to go back to doing what she loves, working in Real Estate. Money is not a factor in this decision. Donny received a significant settlement payment for his injury. He is happy to look at community networks and volunteer work options as long as he can get out of the house and give his wife, Marg, the opportunity to do so as well. He is open to different options; however, he mentions that he is not a fan of technology. Donny loves watching various sports; particularly, he follows Aussie rules football (AFL) and used to play a lot of golf himself before his accident. You have been asked to work with Donny on investigating and recommending some new work options that may be ideal for him. During the role play, your assessor will be looking to see that you can: Talk to your client in a supportive, encouraging and informative way to ask questions to learn about their interests, needs, abilities and work preferences. Work with the client to select the best options to meet their needs. Discuss ideas and provide information on services, programs and appropriate work options available in the community. Discuss potential barriers to community or volunteer work participation. Discuss and consider assistive technology requirements. During the discussion, talk about any cultural or religious needs that may impact the client’s ability to participate in work. Acknowledge and consider feedback from the client during the discussion. Explain to the client how they will review and monitor the effectiveness of the strategy. Confirm the next steps clearly with the client, including how you will advocate for them. Image transcription text Community Participation and Inclusion Form- Initial Interview Clients Name: Date: Person Completing Interview: GOAL: Is to interview client to find… Show more Image transcription text Research with client — locations/activities for social inclusion and participation opportunities to do with their specific hobby or interest. *Check online Me… Show more Image transcription text Individual Care Plan (ICP) + Name: Donald Billings (preferred name ‘Donny’) D.O.B: 30/09/1968 Partner/spouse: Margaret Billin… Show more Image transcription text Individual Care Plan (ICP) Specialist/doctor: Contact: 03 9444 6444 Dr. Marie Winston (Orthopedic Surgeon) at Prince Michaels Hospital Melbourne VIC Co… Show more Image transcription text Individual Care Plan (ICP) & Cetaphil/QV/Aqueous/Aveeno/ONLY 0 Deodorant (Type: any) & Shampoo/Conditioner (Type: an… Show more Image transcription text Individual Care Plan (ICP) BSL testing: X No Yes If yes, frequency: Allergies: O No XYes If yes, specify: Penicillin Asthma Management Plan: N/A Illnesses: Hi… Show more Image transcription text Individual Care Plan (ICP) Care Categories not Included in this Plan: Not required in detail for Vision this client: Hearing Communication Eating and drinking… Show more Part B: Develop a Workplace Participation Plan Instructions For this part of the task, you will complete a Workplace Participation Plan for your client Donnie Billings. Research available community work program services as well as volunteer opportunities you believe are relevant to Donny’s abilities and needs. Prepare at least three examples of each to offer as suggestions for Donny when you meet with him. Resources Required Access to CHCDIS012 ICP Donnie Billings Image transcription text Individual Care Plan (ICP) Name: Donald Billings (preferred name ‘Donny’) D.O.B: 30/09/1968 Partner/spouse: Margaret Billin… Show more Image transcription text Individual Care Plan (ICP) Specialist/doctor: Dr. Marie Winston (Orthopedic Surgeon) at Prince Michaels Hospital Contact: 03 9444 6444 Melbourne… Show more Image transcription text Individual Care Plan (ICP) &] Cetaphil/QV/Aqueous/Aveeno/ONLY O Deodorant (Type: any) Shampoo/Conditioner (Type: any) &am… Show more Image transcription text Individual Care Plan (ICP) BSL testing: X No Yes If yes, frequency: Allergies: O No XYes If yes, specify: Penicillin Asthma Management Plan: N/A Illnesses: Hi… Show more Image transcription text Individual Care Plan (ICP) Care Categories not Included in this Plan: Not required in detail for Vision this client: Hearing Communication Eating and drinking… Show more Community programs and Volunteer opportunities Research available community programs and volunteer opportunities relevant to Donny’s work preferences and with information provided from conducting a recent meeting with Donny. Workplace Participation Plan Networks and services List three (3) relevant networks and services you can put Donny in touch with. (Include websites where applicable.) Community Programs / Agencies List three (3) programs/agencies available in the community that Donny could engage with. (Include websites where applicable.) Transport Services List three (3) transport services that are available to Donny if he were ever to need to access for any reason. (Include their websites and/or contact details.) Suppliers of Assistive Technology List three (3) services that supply assistive technology that could assist Donny with his everyday tasks. (Include their websites and/or contact details.) Part C: Contact Workplace Provider Instructions For this part of the task, you must compose an email to one of the selected community work or volunteer organisations to commence the facilitation process for your client. You are required to read the email from your coordinator Joyce Kiehne as it contains further instructions to meet the task requirements. Resources Required Access to supporting documents (available on the Banksia Care website) SE2 Communications Policy and Procedure Email from Joyce To: Harry Jenkins; h..y@banksia.com.au From: Joyce Kiehne; j..e@banksia.com.au Date/time: Monday 10:00 a.m. Subject: Next steps for supporting Donny Billings Good morning Harry, Thank you for sending me the completed Workplace Participation Plan for Donny. This email confirms my approval to proceed in supporting Donny to take the next steps towards implementation. What I need you to do now is to please reach out to the person responsible at the selected organisation that Donny would like to apply for work with. Please make initial contact by email to let them know that Donny is ready to apply for a position in their program, and in the email, include an introduction of yourself and your role in supporting and advocating for Donny. Provide an introduction to Donny by outlining his specific needs, what assistive technology he requires, and any other support areas specific to his needs, such as specific strategies, preferences, personnel, etc. Outline in the email that you wish to maintain contact with the provider to monitor his engagement and involvement post-commencement, see how things are progressing, and identify any areas that need to be adjusted. We will monitor how things are going once they kick off. I look forward to meeting with you in a few weeks to review how things are going for Donny. Please CC me on the outgoing email and ask that the provider send us a reply to confirm receipt of same. Kind Regards, Joyce Kiehne Coordinator of Banksia Care 12-18 Wattle Drive, Forest Grove 3998 Phone: 03 6987 4521 Part A: Follow-up With Naomi (Kindly Script write the role play) Instructions Preparation for role play: To prepare for this role play task, you must first read the provided scenario, along with reviewing your previously Completed Community Support Plan Template for Naomi as submitted in Task 2, Part B. During role play: Working in line with the Banksia Care SE3 Duty of Care Policy and Procedure, you must follow up with your client Naomi. You must discuss how things are going and progressing as she is now regularly engaging in the chosen community social and/or network. During the discussion, you must ask about engagement/involvement and inclusion. Ask about assistive technology needs, any barriers encountered, and any additional needs or concerns that she may have. Your assessor, in the role of your supervisor, will ask you some verbal questions throughout the role play to assess your application of required knowledge in this situation. You are to conclude the role play by confirming for Naomi what you will do to contact the provider to make some required adjustments. You are playing the role of Naomi’s support person, Harry. A fellow student or colleague is to play the role of Naomi. Your assessor is to play the part of the supervisor, Joyce Kiehne. Resources Required Access to Banksia Care simulated workplace (table and three chairs). Access to Banksia Care supporting documents (as advised on previous page) Access to CHCDIS012 SD ICP Naomi Greenway (provided below). If being assessed online, you will need access to the following: computer, tablet or phone internet video conferencing software, such as Zoom, Teams, etc. Access to a fellow student or colleague to play the role of Naomi. Access to your assessor to play the role of the supervisor, Joyce Kiehne. Scenario Naomi has been engaging in her social program once a week for four weeks now. She has reported to your supervisor, Joyce Kiehne, that whilst it’s going well and she is beginning to enjoy the weekly interactions, there are a few things to go over and discuss with you. Your supervisor has set up a time for the three of you to meet and discuss progress and, as part of this review meeting, see what else can be implemented to support her. During the role play, your assessor will be looking to see that you demonstrate the following: talk with your client about how their social participation and engagement is or is not progressing encourage the client to raise and discuss barriers that may have come to light since commencement review the assistive technology in place and if there are any additional requirements to be met acknowledge and consider feedback from the client during the discussion confirm the next step with the client, including how you will continue to advocate for them. Image transcription text Individual Care Plan (ICP) .+ Name: Naomi Greenway D.O.B: 08/10/1995 Partner/spouse: N/A single Next of Kin: Rachael and Bruce Greenway (parents) … Show more Image transcription text Individual Care Plan (ICP) Aids: Hearing aids on both sides. Ear Care: Can incur irritation inside ears from hearing aid. Diseases/infections: No disease… Show more Image transcription text Individual Care Plan (ICP) Care Categories not Included in This Plan Not required in detail for Mobility this client: Vision Skin care Eating and drinking Sleep a… Show more Image transcription text Practical Activity Observation Checklist CHCDIS012 Support community participation and social inclusion Task 4 Part A For this assessment, the learn… Show more Image transcription text Practical Activity Observation Checklist CHCDISO12 Support community participation and social inclusion Task 4 Part A e = explaining how they will co… Show more Part B: Follow-up With Donny (Kindly script write the role play) Instructions Preparation for role play: To prepare for this role play task, you must first read the provided scenario, along with reviewing your previously Completed Work Support Plan Template for Donny as submitted in Task 3, Part B. During role play: Working in line with the Banksia Care SE3 Duty of Care Policy and Procedure, you will follow up with your client Donny. You must discuss how things are going and progressing as he is now regularly engaging in the chosen community or volunteer work environment. During the discussion, you must ask about engagement/involvement and inclusion. Ask about assistive technology needs, any barriers encountered and any additional needs or concerns that he may have. Your assessor in the role of your supervisor will ask you some verbal questions throughout the role play to assess your application of required knowledge in this situation. You are to conclude the role play by confirming for Donny what you will do to contact the work provider to make some required adjustments. You are playing the role of Donny’s support person, Harry A fellow student or colleague is to play the role of Donny. Your assessor is to play the part of the supervisor, Joyce Kiehne. Scenario Donny has been attending the organisation for work as arranged, going there three half days a week for the last fortnight. He advised you, ‘It’s been wonderful getting out of the house and into the community and meeting new people’. Donny mentioned to you that there are a couple of things to go over and discuss when you have time. To this, you have arranged a meeting with Donny and your supervisor, Joyce Kiehne. This time will be used as your first review meeting, so you will be looking to see what else can be implemented or adjusted to support Donny. During the role play, your assessor will be looking to see that you demonstrate the following: Talk with your client about how their work participation and engagement is or is not progressing. Encourage the client to raise and discuss barriers that may have come to light since commencement. Review the assistive technology in place and if there are any additional requirements to be met. Acknowledge and consider feedback from the client during the discussion. Confirm the next step with the client, including how you will continue to advocate for them. Image transcription text Individual Care Plan (ICP) + Name: Donald Billings (preferred name ‘Donny’) D.O.B: 30/09/1968 Partner/spouse: Margaret Billin… Show more Image transcription text Individual Care Plan (ICP) Specialist/doctor: Dr. Marie Winston (Orthopedic Surgeon) at Prince Michaels Hospital Contact: 03 9444 6444 Melbourne… Show more Image transcription text Individual Care Plan (ICP) Dressing assistance &) Cetaphil/QV/Aqueous/Aveeno/ONLY Deodorant (Type: any) & Shampoo/Conditioner (Type: an… Show more Image transcription text Individual Care Plan (ICP) BSL testing: X No O Yes If yes, frequency: Allergies: O No XYes If yes, specify: Penicillin Asthma Management Plan: N/A Illnesses: Hi… Show more Image transcription text Individual Care Plan (ICP) Care Categories not Included in this Plan: Not required in detail for Vision this client: Hearing Communication Eating and drinking… Show more Part C: Follow-up with Donny and Naomi Instructions For this part of the task, you must compose an email to each social and community work or volunteer organisation to further support the participation of your clients, Naomi and Donny. You are required to read the email from your coordinator Joyce Kiehne as it contains further instructions to meet the task requirements. To: From: Date/time: Subject: Harry Jenkins; h..y@banksia.com.au Joyce Kiehne; j..e@banksia.com.au Wednesday 10:00 a.m. Next steps for supporting your clients Good morning Harry, Thank you for meeting with me and each of your clients, Naomi and Donny, to review their community involvement with each of the respective organisations. Following on from this, please reach out to the person responsible at each organisation, advising them of our meeting and updating them on the progress. Please contact each provider by email to let them know about the feedback we have received from each client. In each email, include notes on their willingness to continue being involved, concerns/matters raised by each client, accessibility issues, any negativity from others and what amendments are required to continue to support their participation. Write an email to Naomi’s community organisation providing feedback and an update as requested by Joyce. Ensure you email contains the following conventions: To: From: Subject: Write an email to Donny’s community organisation providing feedback and an update as requested by Joyce Ensure you email contains the following conventions: To: From: Subject:
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