Get Answer: Work With Diverse Question Guide
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Original Question
work with diverse people workplace assessment Chchiv001 Task One: Simulated Workplace Tasks These questions require you to demonstrate that you can: recognise and respect the needs of people from diverse social and cultural backgrounds in at least three different situations select and use appropriate verbal and non-verbal communication recognise situations where misunderstandings may arise from diversity and formulate an appropriate response. Scenario A: Disability Mrs. Pearce has no movement in her legs and uses a wheelchair for mobility. Mrs. Pearce will soon be returning to full-time employment. Today she is visiting the centre with her husband as they would like to enroll their daughter, Jerry (9months). While access from the carpark into the centre is wheelchair-friendly, Mrs. Pearce was not able to access the outdoor play area because there are three steps leading from the verandah. Director Kate apologised and told Mrs. Pearce that she would raise the matter with the committee. At a follow-up committee meeting it was reported that the provision of a wheelchair access ramp to the play area would cost approximately $5,000.00. Some members of the committee argued that this was an unnecessary expense ‘just for one person’. Kate successfully argued that the additional of the ramp would reflect the centre’s inclusion policy and as a permanent fixture would mean that both adults and children with mobility issue would be able to access the play area. Kate also pointed out that all families had a right to access the service on an equal basis. a) What did Kate do to advocate for the rights of people with a disability? – b) Article 9 of the UN Convention on the Rights of Persons with Disabilities relates to Accessibility and the ability to participate fully in all aspects of life. How does this decision meet this requirement? – Scenario B Communication This year there are several new families enrolled at the service for whom English is a second language. Kate made sure that information needed for enrolment was translated into the appropriate languages and had also made arrangement for an interpreter if required. Kate quietly congratulated herself on thinking ahead to accommodate the communication needs of these families. One of the families had not followed the policy relating to the requirement for every child to wear clothing that covered the shoulders (e.g., a t-shirt rather than a singlet top) and to provide a set of spare clothing and underwear in the child’s bag. Through an interpreter Kate discovered that the family did not understand these requirements even though they were written in the family’s home language. The interpreter informed Kate that the parents had limited literacy skills. The interpreter suggested that to communicate more effective the families Kate could add photos with the written information. For example, a photo showing the clothing requirements. a) What had Kate organised so she could communicate with the family. – b) Why did the family not follow the sun safe policy? – c) What has the interpreter suggested Kate could do to assist the family to understand the policy? – Scenario C Reading Code of Ethics Brochure. ECA [Or visit the ECA website www.earlychildhoodaustralia.org.au and enter ‘Code of Ethics brochure’ into the search tool] Misunderstanding Justin and Kyle have been married for three years and have a son, Quinn (10 months). Quinn has regular contact with his biological mother who is referred to as Aunty Kim. Quinn has been enrolled to attend three days per week. He will be dropped off and collected by Justin. For the last three days Emma, a relief educator, has been filling in for one of the staff in the nursery. Today when Justin comes to collect Quinn, he is greeted by relief educator Emma. Emma: Hello, you’re Quinn’s dad? Justin: Yes – how’s my boy been today? Emma: He’s been a bit unsettled. I think he’s getting more teeth. I don’t think you and your wife will get much sleep tonight! Justin: Actually, it’s my husband, and yes, I think you might be right. Emma: Oh, I’m so sorry, I shouldn’t have assumed. Justin: It’s OK, it happens a lot. Later that week at the staff meeting, Director Kate shared the misunderstanding made by Emma with the team. I have amended our procedures related to our inclusion policy which will direct room leaders to ensure that any information related to inclusion practices is shared with relief staff to avoid any future incidences and ensure ethical behaviour. It’s important that we don’t make assumptions about what constitutes a ‘family’ and ensure that we treat all families with the respect they deserve. a) Why did this misunderstanding occur? – b) What could the room leader in the nursery have done to ensure such assumptions aren’t made? – c) What did Kate do to avoid any future misunderstandings in relation to individual assumptions about ‘family’? – d) Why is it important for the family that these procedures are implemented?
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