Get Answer: Genevieve Realises That Question Guide

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Original Question

Genevieve realises that there is incongruence between Mrs Stotzis’ verbal and nonverbal messages. To validate the meaning of her message, Genevieve says: ‘I’m concerned about you because even though you say you are happy to follow dietary requirements and you are taking medication, your blood sugar level is still quite high.’ After talking for a short while, Mrs Stotzis admits that she does indeed have trouble sticking to her diet and sometimes forgets her medication, but did not want to tell anyone because she was ashamed of her lack of willpower and forgetfulness. Throughout the exchange, Genevieve is careful to practise active listening skills, by paying close attention to what Mrs Stotzis is saying; making sure that she maintains eye contact; nodding, smiling and using prompts to encourage Mrs Stotzis to continue; and asking questions to clarify what is being said. Genevieve is careful to avoid asking closed questions and opts instead for open-ended questions, asking Mrs Stotzis why she feels this way.Health education is one very important aspect of Genevieve’s care for Mrs Stotzis so that Mrs Stotzis can manage her chronic illness at home. Why are closed questions not always helpful when educating your clients? Please provide two (2) reasons.

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