Work Teleaus Past Explained for Students (Easy Guide)

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Original Question

You work at TeleAus and for the past month have been filling in for your team leader, Matthew. When Matthew returned from leave, you felt he was overly critical of your work. While you were filling in as team leader, you felt you hadn’t been left adequate support or instruction in how to complete these tasks. This has left you feeling disappointed, upset and stressed because Matthew doesn’t realise that you were doing so much overtime to try and keep up with this additional workload. This makes you feel sick to the point where you decide you need to take a day off. When you call in sick, Matthew sounds angry at you on the phone for taking a sick day. In turn, this has made you feel even more anxious to return to work as you feel your relationship with your team leader has been damaged. You know that TeleAus offers an Employee Assistance Program and decide to access this resource for some support. Review the TeleAus EAP resource to find out more about the program and answer the following questions: TeleAus Employee Assistance Program Policy brief & purpose With most Australians spending about one third of their lives at work, health bodies such as the World Health Organization have recognised the workplace as a priority setting for promoting health and wellbeing. An EAP is about fostering healthy workplace policies and supportive environments, enhancing positive social conditions, building personal skills and organisational resilience, and promoting healthy lifestyles. Workplace health and wellbeing programs not only have real potential to positively influence the health of our workforce, but also make good business sense: • • • • Increase employee engagement and team cohesiveness Leading to reduced absenteeism Increased productivity And, improved corporate image in the longer term. Our employee assistance program (EAP) policy outlines our provisions for supporting our employees through hardships, worries and crises in their personal or work lives. We strive to ensure our employees are healthy both mentally and emotionally. Whether it’s a slight feeling of worry or a more serious problem, we want employees to feel free to reach out and access our resources in the EAP. Scope This policy applies to all our employees at TeleAus. Employees’ children and spouses/domestic partners may also benefit from our program’s services. The Employee Assistance Union Australia (EAUA) manages our EAP and is responsible for updating managers and employees on relevant changes. Policy elements What are the benefits of an EAP? • • • • • Reduced employee absenteeism Creates a happy workplace Boosts productivity & motivation Attracts and retains great talent Support employees in life at work. Page 1 of 3What are the services of our EAP? Our employee assistance program includes: Informal wellbeing resources, such as: • • Healthy snacks in our staff kitchen Meditation classes • • • • Break out/chill out zones to help ease stress Friday afternoon BBQ and social gathering Parent’s group on site On site gym. Formal wellbeing resources, including: • • • • • • Professional counselling sessions Domestic violence/crisis/stress management Mental illness assessments and referrals to experts close to employees’ homes Referrals to experts for assistance in financial planning or legal counselling Education programs to further career Flexible working arrangements. How can employees access our EAP? Employees can access TeleAus EAP services privately and confidentially by phoning 131 282 or emailing t..s@eaua.com.au to speak to an EAUA representative. Many of these services (e.g., informal, workplace resources) can also be accessed in person within the workplace daily. You may also access our EAP via referral: Who is involved in referral to our EAP? An HR officer who has received relevant training. This person coordinates our EAP with EAUA and acts as a point of reference when needed. Support you will receive when accessing our professional EAP services You will have access to trained specialists who undertake counselling, consultations, confidential assessments and referrals. An external network of professionals (e.g., psychiatrists, psychologists) to whom we can refer employees in need. These professionals’ fees are covered by our EAP insurance policy. Page 2 of 3Managers’ responsibilities Managers should: Be open to answer questions from employees and refer their team members to the EAP official when appropriate Be vigilant in spotting employees who may face issues and refer them to our EAP when appropriate Meet and discuss in a confidential and objective manner. Explain options and refer employees to any relevant document or applications. Forward any documentation to general manager of the EAP program Liaise with GM and make necessary amendments and inform employee of outcome. EAP review We want to ensure that our EAP meets employee and company needs. For this reason, we have established a biannual review cycle for our EAP. This includes sending out an anonymous TeleAus survey asking employees for feedback and ideas. Explain the method you would use to access a professional psychology or counselling service via the EAP.

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