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Original Question
Task Instructions Read the scenario below and then the 2 emails that follow The first email is from John Ford at First Access, the second email is from Mary O’Keen who works at the community service organisation you identfied in Task 2 Part A. You are required to make contact via email to Mary and ensure all of John’s points are addressed. Please use the CG T1 Email Template (available via the First Access website). Scenario It is now six weeks since you established the collaborative relationship with a community services organisation ( outlined in Task 2 Part A)to support Lin Li in meeting her highest priority goal. The relationship between the two service providers is progressing to plan. Feedback from Lin is that the arrangements are working well, and she feels she is on her way to achieving her goals. At your last meeting with Lin, and based on feedback from the service provider, it was agreed that it is now time to establish a relationship with a service provider that can help Lin achieve her second-highest priority goal. In this task, you will collaborate with a representative of the community group you identified in Task 2 that can support Lin Li in meeting her second-highest priority goal. To: Tori Waller, Care Worker From: John Ford, Head of Care Date/time: Monday 21 November, 11.40 a.m. Subject: Meeting with organisational representatives Good morning Tori, I believe you have now implemented arrangements with the service provider identified that First Access will work with to support Lin Li’s highest priority need. Great news! Please email the organisation you identified as appropriate for supporting Lin’s next highest priority. Please make sure you address the following at within your email to them. Introduce First Access and its services. Provide an overview of Lin’s needs and how you feel the organisation in question can meet those needs. Outline your proposal for collaboration between First Access and the service provider. You will need to negotiate this with the attendees. Outline arrangements and progress already made with the first service provider to ensure there is no duplication between services. As you know, we wish to expand our relationships with other service providers, so please represent us positively. Please let me know if you have any questions. Kind Regards, John Ford Head of Care First Access (Head Office) 46 Yarrabilba Street Melton VIC 3337 Phone: 03 7654 3210 https://firstaccess.eduworks.com.au Email from Mary O’Keen, from the community service organisation you identifed in Task 2 Part A. To: Tori Waller, Care Worker From: Mary O’Keen, Service Provider Representative Date/time: Monday 21 November, 1pm Subject: Meeting with organisational representatives Good morning Tori, We are delighted to work with Lin Li we look forward to working with you both! Im keen to learn about First Access and its services. We feel an informal partnerhip is best as this keeps things simple, please let me know if you feel this will work on you would prefer a more formal collaboration. As we both want to support Lin Li in achieving her goals I feel the coordination approach would work well and this aligns with the needs of both of our organisations, does with work for you? I would like to work out what is the best communication method we both can use as I feel too much docmentation can clog the sysem and we need to trust eachother to act in good faith and in Lin Lis best interests. Looking forward to hearing form you soon and your response Please let me know if you have any questions. Kind Regards, Mary O’keen Service Provider Representative. To: <
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