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Original Question

Unit Name- Facilitate the Interests and Rights of Clients CHCADV001 As a Personal Care Worker in an Aged Care Facility Reflect on your interactions with a client and explain how you addressed the following aspects of supporting their interests and rights: Advocated on behalf of a client to achieve a specific outcome: What rights were infringed or not being met? Explain any potential barriers as well as resources you used to facilitate your client’s wishes. What procedures did you follow to ensure information was kept in confidence- unless otherwise advised to release it? Supported a client throughout an organization, or, the legal complaints process: What strategies did you use to empower your client? What negotiation, advocacy and /or mediation techniques did you utilise? Explain how you provided the client with information on available options for meeting their rights and needs and how did you assist them to identify their preferred option? Explain how you supported and encouraged your client to exercise their rights and personal preferences without comprimising their safety and that of others Who did you consult with? Advocated on behalf of a client to achieve a specific outcome: Situation 1 Action 1 Outcome 1 Feedback Improvements required and how to achieve them Supported a client throughout an organization, or, the legal complaints process: Situation 2 Action 2 Outcome 2 Feedback Improvements required and how to achieve them For eg: Situation Castello is a 70-year-old resident who moved into the facility six months ago. As part of the procedure, Castello’s immediate family was provided with a feedback form explaining the purpose as it will help the organization and workers to deliver better service and will provide insight on the client and their family member’s view on our service delivery. Action I provided Castello’s family members with feedback forms in printed form. I explained to them that the purpose for it was to get their and Castello’s view on services and how we can get better as we want Castello’s stay here as comfortable as possible. Then I explained to them that once the form is received back in a sealed envelope, it will be passed on to the management who will go through it and take action based on the feedback provided and will also answer any questions you may have in a timely manner. Outcome Castello and his family were impressed by the service delivery and appreciated the staff for being open-minded about it. Castello’s family was hesitant to speak earlier on what they would have liked to change but now they felt comfortable to express their view. create own hypothetical case scenario in the question itself in Aged Care facility. not copy-paste the same scenario: Please do cover all the bullet points in the scenarios.

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