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Once you have completed the role play, answer the following questions. a) Explain a community resource that could be accessed by John. b) Explain a network that could be accessed by John. c) Explain a referral option that could be accessed by John. CHCADV001 Facilitate the interests and rights of clients (T – 2 of 4) Role Play Exit Estelle and John Role-play. Estelle: Hi, John. My name is Estelle Lovett, a support worker from First Access, and I’m here to talk with you today about how we can better support you at our community service organisation. I understand you’ve been feeling agitated lately, so I wanted to listen and see how I can help. Is that okay with you? John: [Looking grumpy] Yeah, sure. I feel like I’m being pushed into things I don’t want to do, like group activities. Nobody gives me the options that suit my choices. Estelle: I hear you, John. It’s really important to be heard and that you feel like your needs and preferences are being respected. Let’s start by talking about your interests. What are some things you enjoy doing the most? John: Well, I really miss using my carpentry skills. I used to make things for people. But I sold my tools during the height of my drug use, so now I can’t work on anything at home. I also enjoy gardening, especially growing vegetables that I can use in cooking. Estelle: Those sound like great skills and passions. It’s good to hear and know what you like and prefer doing. Now, John. This is only an option, okay, and I don’t want you to feel that you need to do this. I know there’s a men’s shed nearby that has a program where you can use similar tools and equipment to build things for the community. How would you feel about that? John: I’d like that, but I’m not sure how to apply or get involved with them. Estelle: I can help you with that. I’ll make sure you have all the support you need to apply and participate. And about your need to process information, would it help if we slowed things down a bit and gave you extra time to process information in meetings? John: Yes, that would be great. Sometimes I just need a moment to think things over before I respond, but other support workers rush me. Estelle: I understand, and we should absolutely respect your space. Let’s also discuss choices. You mentioned feeling pushed into group therapy sessions and activities. What kinds of activities would you prefer to be involved in instead? John: Like I said, I’d prefer something that lets me build things or do some gardening. It’s hard when they all assume group activities are what I need, without offering alternatives. Estelle: It’s really important that your voice and choices are valued. I will bring this up with our team, emphasising the need to provide options that align with your interests. Now, let’s talk a bit about your responsibilities. How do you view them? John: I know I haven’t been as mindful of my behaviour towards others, mainly because I’m not sure who to talk to about my concerns. Communicating hasn’t been easy. Estelle: Communication is key, and we can definitely work on identifying the right people for you to talk to. It’s also our responsibility to ensure you feel clear and comfortable with who to reach out to. Let’s make a plan to address your communication needs. John: Yeah, I’ll give it a try. Estelle: To summarise, we’ll explore getting you involved with the men’s shed, ensure you have enough time to process information and work on providing options that better suit your interests. We’ll also identify key contacts for you to address any concerns. Does that sound like a good plan? John: Yes, that sounds good. Thank you for listening, Estelle. Estelle: You’re very welcome, John. is there anything else that I can assist you with? Please use An Australian source

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