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Case Study: Mariana Lopes Solis Care is a service provider of individual support services. You can find out more about Solis Care in the worker handbbok on your moodle One of Solis Care’s newest residents in its Residential Care Unit is Mariana Lopes, an immigrant from the Dominican Republic who has only been living in Australia for a year. Six months ago, she was diagnosed with Fibromyalgia, a disorder that causes widespread and chronic muscle pain, fatigue, sleep problems, and memory problems. This condition makes it difficult for her to move around at home and carry out her activities of daily living (ADLs), such as taking a shower and dressing up. Mrs. Lopes is a widow and lives with her only son, Anthony, who recently got divorced and is childless. She is left alone at home most of the day when Anthony is at work. Because of this, she decided to move into Solis Care three weeks ago to access their residential care services. Two weeks ago, Mrs. Lopes’ Fibromyalgia worsened due to the low winter temperatures, triggering increased pain in her legs and hips, as well as increased fatigue. She can barely get out of bed without the assistance of Laura, her individual support worker. According to Dr. James Campbell, Solis Care’s general practitioner, Mrs. Lopes’ condition—called Fibromyalgia flare—can last throughout the winter season, and she needs a high-level of assistance with her activities of daily living during this time. Also, Mrs. Lopes’ native language is Spanish, and she knows little English. This has caused her to feel loneliness and social isolation because this language issue prevents her from building good relationships with Laura and other residents of the facility. The problem is, although Solis Care has the capability and facilities to meet the needs of a client with Fibromyalgia, it no longer has access to: professional interpreting and translating services, ethnic/multicultural organisations to source and employ bilingual staff who can address language issues and provide comfort and social support to clients who are non-native English speakers, and organisations that can provide language lessons and cultural awareness training for its staff so that they can better meet the needs of clients who are non-native English speakers. Solis Care must immediately address these gaps in its networks and collaborative partnerships in line with its policies and practices which include: Anti-discrimination practices Code of Ethics for Residential Aged Care, particularly: The right of individuals to be treated with respect. The right of individuals to have their religious and cultural identity respected. The right to an appropriate standard of care to meet individual needs. The recognition that human beings are social beings with social needs. Code of Conduct, particularly: Promote and protect client’s right about diversity and equity. Provide person-centred care that considers the individual’s culture, religious, social, emotional, and physical needs. Training and development for staff to achieve the organisation’s goals and objectives For the purpose of this assessment, this case study scenario is located in South Australia. Monitor and Evaluate the Collaborations Collaboration Benefits Survey After implementation of the Interpreting and Translating services at Solis Care your organisation want you to monitor benefits of this new Service program to the workplace, its clients, and its workers. You have conducted a survey and are now to review the results. This assessment requires you to monitor the benefits of collaboration with New Professional Interpreting and Translating Services for Non-native English Speaking Clients to workplace, its clients, and its workers. Review the results of the survey that you conducted Use SWOT Analysis to evaluate the strengths and weaknesses of the collaboration with with New Professional Interpreting and Translating Services for Non-native English Speaking Clients write a report to your supervisor Naomi Finch after your careful monitoring of the post implementation survey result and evaluation . Survey Results The survey had the following result: What are the benefits that the organisation gets from the specific collaboration? Survey Result: 85% of participants thought it was good for the organisation as it promotes their networking and would attract more clients from CALD communities 10% of the participants said it would lead to improved communication and would workplace would be more inclusive . Organisation would attract more funding 5% of the participants said it a waste of time and money into training as there is only 1 client who need interpretation services What are the benefits that the clients get from the specific collaboration? 85% of participants said that they were “very happy with the program and it is very beneficial for the clients who come from a CALD Backgroud”. 15% of participants agreed taking part in the program but thought improvements could be made in relation having some days and times allocated to the meeting / training during work hours. Also the place must be easy to access. What are the benefits that the support workers get from the specific collaboration? 76% of the participants are looking forward to get some training towards cultural competence. 15% participants said it will add more work load to support workers. 9% said they are ok with the new change and the training as it is part of their job SWOT Analysis This assessment requires you to evaluate the strengths and weaknesses of the collaborations based on the survey result you have received Also, you need to make recommendations for action based on your evaluation. Read all instructions carefully before proceeding. Steps to take: Locate the two (2) Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis matrixes provided on this Wordbook. identify and list down the following information: two (2) of its strengths; two (2) of its weaknesses; two (2) of its opportunities; and two (2) of its threats. Provide two (2) recommendations for action/improvement for each of the following: the strengths of the collaboration; the weaknesses of the collaboration; the opportunities of the collaboration; and the threats to the collaboration.
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