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MD 402 Review Sheet 1. What are 5 ways to maintain confidentiality with an EMR system? 2. What are the proper ways of talking to a patient who has a language barrier? 3. When phone calls come in, what is the best course of action to ensure everyone gets spoken to at a reasonable waiting time? 4. What would you do in this situation: “Hello, I’m calling regarding my mother; she saw the doctor yesterday and I would like to know what was talked about so I can help her out.” 5. What are the best actions to take when dealing with an angry patient? 6. What does “working within your scope” mean? How can that be used in the Medical Office? 7. How would you describe the term “Triage”? What is an example? 8. Who owns the health records in a medical practice? What about in a group practice? 9. What should you do if a patient calls to cancel their appointment? 10. What are 4 examples of PPE? 11. What are the different types of consent? 12. Explain the following types of scheduling: Wave Scheduling, Affinity Scheduling, Modified Wave Scheduling, Double Scheduling, Stream Scheduling 13. What type of tests are done in the Hematology Department? Chemistry Department? Microbiology Department? Blood Bank?

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