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Short Answer Questions Explain the mission of LIFE LINK. Multiple Choice 1. In most cases, federal laws a. are better than state laws. b. are not followed as closely as state laws. c. preempt state laws. d. are used when state laws are not effective. e. none of the above. 2. Title VII of the Civil Rights Act of 1964 prohibits discrimination based on a. color, race, and national origin. b. religion. c. gender. d. income level and education. e. a, b, and c only. 3. The following acts are covered as amendments under Title VII with the exception of the: a. Pregnancy Discrimination Act of 1978. b. Drug-Free Workplace Act of 1988. c. Equal Employment Opportunity Act of 1972. d. Civil Rights Act of 1991. e. Age Discrimination in Employment Act of 1967. 4. The Occupational Safety and Health Act (OSHA) developed standards in 1991 stating that infectious materials include all of the following except a. any unidentified body fluid. b. amniotic fluid. c. saliva in dental procedures. d. cerebrospinal fluid. e. all of the above are included under OSHA. 5. The most important act covered under compensation and benefits regulations is said to be the a. Workers’ Compensation Act. b. Social Security Act of 1935. c. Federal Insurance Contribution Act of 1935. d. Fair Labor Standards Act. e. Family and Medical Leave Act of 1994. 6. Regulation Z of the Consumer Protection Act is also referred to as a. Equal Credit Opportunity Act of 1975. b. Fair Credit Reporting Act of 1971. c. Truth in Lending Act of 1969. d. Employee Retirement Income Security Act of 1974. e. Workers’ Compensation Act. 7. When making a claim for payment after a patient has died, the claim (or bill) must be a. sent in the name of the deceased person to his or her last known address. b. sent to the administrator of the estate of the deceased person. c. sent to a collection agency with specific instructions to collect payment from the next of kin. d. waived. e. none of the above. 8. When using a collection agency to collect outstanding debts (unpaid bills) from a patient, a. allow the collection agency to take a tough, aggressive attitude with patients owe money. b. stay closely involved in the process and make frequent follow-up phone calls to the delinquent patient. c. it is wise to first threaten the patient that you will send the unpaid account to a collection agency and then give the patient a second chance. d. review the delinquent account with the physician or office manager before turning over the account to the agency . e. all of the above. 9. ERISA a. controls employee benefit plans. b. controls employee pension plans. c. determines eligibility. d. determines vesting. e. all of the above. 10. Under the Workers’ Compensation Act a. employers must pay into a fund to help cover costs when an employee is hurt. b. every state, without exception, has enacted mandatory laws regarding schedules of payment for injured workers. c. a worker who accepts a workers’ compensation payment may still sue the employer for the injury. d. employees may not sue nonemployees. e. there is a guarantee of receiving a full salary while on workers’ compensation.

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