How to Answer Case University Health Questions (Complete Guide)
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Focus on explaining concepts clearly and supporting them with examples.
Key Explanation
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Original Question
Case: University Health Services (UHS): Walk-In-Clinic Purpose: This assignment is designed to give students an opportunity to apply numerical analysis in process redesign, and capacity and demand management in a healthcare case study. Task: Questions: 1. With the help of process flow diagrams, compare the pre-triage and the post-triage systems in terms of total system time and total waiting times (note: take the pre-triage wait for NP to be 13.5 minutes, midpoint of the range). Is the new system an improvement over the old? (25%) 2. What were the differences between the intended outcome of triage and what actually turned out? Why were they different? (15%) 3. Look at the patient arrival rates and compare them with the available MD and NP capacity. Conduct an hour-by-hour AND a day-by-day analysis by creating spreadsheet and plot graphs to show any interesting pattern that you find. Comment on the current assignment fitness between supply and demand? Present your analysis in an appropriate format. (25%) 4. Why are “walk-in appointments” a problem if the students asking for specific providers are willing to wait longer? (15%) 5. What actions would you recommend to Ms. Angell? Try to classify your actions in three categories: (1) managing capacity, (2) managing demand, and (3) managing the waiting experience. (20%)
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