Estelle Clark Role Explained for Students (Easy Guide)
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Original Question
Estelle and Clark Role play. CHCADV001 Facilitate the interests and rights of clients (T – 3 of 4) Role Play Estelle: Hi Clark, my name Estelle Lovette your support worker from First Acces, thank you for coming by. I’ve noticed you’ve been having some issues with the meals lately, and I want to help sort it out. Can we chat about that? Clark: Yeah, it’s been bothering me. They keep mixing my food up, and I just can’t eat it like that. Estelle: I can understand how frustrating that would be. Do you feel comfortable talking to the kitchen staff directly about it? Clark: [looks down and away] Not really. I don’t mind talking to you, though. You’re nice, like the other lady in the kitchen used to be. Estelle: I appreciate that, Clark. Do you think the new kitchen staff might not be aware of your preferences? Clark: I don’t know. The new kitchen lady doesn’t like me. [pauses] Estelle: I’m sorry to hear that. It’s important that you feel comfortable at mealtimes. Would you like me to speak with nutritionist Shannon Lister to get some advice on how we can ensure meals are served the way you prefer? Clark: Yes, that would be good. I just want my food not mixed up. Estelle: Of course. Do I have your consent to talk to Shannon about this on your behalf? Clark: Yes, please. Estelle: Great. In the meantime, is there anything else you’d like to change about mealtimes that might help? Clark: I’m okay to wait a little longer if they can keep things separate. I just don’t like most of my food mixed together. Estelle: That sounds reasonable. I will also inquire if we can use sectioned plates for you. Nobody should feel upset just because they want their food a certain way. Clark: That would help a lot. Estelle: Perfect. Do you know about the complaint process in case this comes up again? Clark: Not that I remember. Estelle: No worries—I’ll make sure you’re informed moving forward. Thank you for sharing this with me, Clark. I’ll get in touch with Shannon and follow up with you as soon as I hear back. Clark: Thank you, Estelle. Estelle: You’re very welcome, Clark. Let’s get this sorted out together. To: <
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